You can unsubscribe from our promotional emails by sending us an email to hola@likeexcursion.com. with the subject "Unsubscribe Notifications".
Please note that you cannot unsubscribe from the support emails for your booking(s). LikeExcursion will continue to use your personal details to send you booking confirmations and other important news affecting your activities, etc.
Please do not hesitate to contact us if you continue to receive promotional emails after unsubscribing or if you have any other questions.

Inclusions and exclusions
Each activity page has a section detailing what is included and what is not.
You can send us a message if you still have questions after checking the list in the activity.

Special Requests
Special requests, such as bookings for large groups or private tours, can be handled.
Please use the contact form below to detail your request.
Please note that not all experiences accept special bookings.

Duration and start time
In each activity you can find the duration of the experience.
Some activities have limited places, so it is possible that availability may change depending on the number of people you want to book.

Exchanging one experience for another
It is only possible to exchange one experience for another or choose another option if the initial booking is cancelled and a new booking is made.
Please contact us directly if you need to update participant information.
Why do I need to provide additional information?
To participate in some experiences, you will need to provide certain information, such as dietary requirements, age or hotel address of participants, prior to the booked day.

Changing the date and/or time of the booking
You can change the date and/or time of a booking by using the contact form and entering the voucher code.
Please note that not all bookings can be rescheduled. You will find more information about this on your voucher.

Cancel participant
Send us an e-mail via the contact form and we will change your booking.
Please note that some experiences require a minimum number of participants.

Add participants
To add new participants, send us an e-mail via the contact form and we will modify your booking with the correct number of participants or make a new separate booking for the missing participants.
Please note that some experiences require a minimum and maximum number of participants. We will contact you if it is not possible to add participants to an existing booking.

When you fill in the form we can only contact you if all the details match the details associated with your booking code.

Paying with a gift voucher
When you have received a gift voucher. You can proceed with the booking. Under the experience you have selected, enter your 12-digit code.

Refund information
Refunds can take 3-4 working days to arrive in your account. However, some credit cards operate with different timeframes.
Please contact us using the form below if you have any questions.

Problems with payment
Firstly, please check that you have entered your details correctly and try again.
If you are still unable to process your booking, try another payment method or contact your bank.
If you have any questions about payment, you can contact our customer service team using the form below.

Paying at the meeting point
It is not possible to pay for the experience at the meeting point. You must complete the payment process directly on our website.

Details of the meeting point can be found on the voucher.
If your experience starts with the pick-up service, you will find the pick-up point information on the voucher.
If the information is not detailed enough, the quickest way to receive a response is to request a response via the form below.

Normally the confirmation email and your voucher are sent as soon as your booking is confirmed. If you haven't received them, please check your inbox and spam folder.

Can't find your booking number?
The number is in the confirmation email. Please contact us using the contact form if you can't find your booking number.

Find your booking confirmation
Spam folder
Occasionally booking confirmation emails may arrive in your spam folder.

Booking details
In the confirmation email you will find the details of your booking.

Confirmation within 48 hours
Most bookings are confirmed instantly. However, sometimes the final confirmation is within 48 hours of your purchase.
You can find out if the experience you want to book has instant confirmation by checking within the activity, it will indicate "instant confirmation".

Book in advance
If you book several months in advance, please note that some attractions will only confirm your booking closer to the date.

Send us an e-mail
Write to our customer service team hola@likeexcursion.com